Contact
Real answers from real people. Here's how to reach us so nothing slips through the cracks.
A notecard is the surest way
Send a notecard. IMs can hit their cap or get buried, but a notecard drops straight into our inventory whether we're online or offline, so it never gets missed. Just drag one onto Adeline Lake or Lara (imsu) in-world. We aim to reply within 24 hours.
Please don't just say "hello"
Even when we show as online, we might be heads-down in another program, helping another customer, or away from the desk - so a bare "hi" tends to get buried or mistaken for spam. Then it's a day of back-and-forth just to work out what you needed.
Tell us everything up front
Put it all in your first message: the product name, the exact issue, and a screenshot if you can. That lets us come back with an actual fix the moment we sit down. The more you give us up front, the faster it's sorted. ☺